ollo Casino & Sportsbook Service Notice

We at ollo operate an online entertainment service available only where local law permits. This page sets out the legal framework governing our platform, the jurisdictions in which we operate, and your responsibilities as an account holder. We do not offer our services in jurisdictions where online wagering is prohibited, and users are solely responsible for verifying that their access and use comply with the laws of their own jurisdiction.

Our ollo platform provides live-dealer casino games, slot entertainment, and sportsbook markets to account holders in supported regions. We are not licensed or authorised to operate in every country; our service area is defined by applicable local regulations. If you are uncertain whether ollo operates in your jurisdiction, contact our multilingual support team before creating an account. We respect local law and will not process accounts or transactions from restricted territories.

This notice complements our full terms and conditions and privacy policy. Please read all three documents before you join ollo.

Service Availability and Jurisdiction Restrictions on ollo

Where our ollo service operates

We at ollo operate in jurisdictions where online gaming, sportsbook wagering, and live-dealer entertainment are permitted under applicable law. Our primary service area covers Southeast Asia, with account availability in supported cities and regions including Jakarta, Surabaya, Bandung, and Medan. However, availability is not automatic; each jurisdiction has its own regulatory framework, and ollo only accepts accounts from regions where we have verified legal clearance to operate.

We do not operate in jurisdictions where online wagering is prohibited by law. This includes territories with blanket bans on remote gambling, jurisdictions where only state-licensed operators are permitted, or regions where private platform operation is restricted. If you are in a jurisdiction where ollo is not licensed or authorised to operate, we cannot process your account creation, deposits, or withdrawals. Attempting to circumvent these restrictions (e.g., using a VPN to mask your location) violates our terms and may result in account suspension and forfeiture of funds.

Account eligibility and your responsibility

By creating an ollo account, you confirm that you are of legal age in your jurisdiction, that you are not a resident of a restricted territory, and that your access and use of our platform comply with the laws applicable to you. We conduct Know Your Customer (KYC) verification by requesting government-issued ID and proof of address; these checks help us identify restricted jurisdictions and prevent unauthorised account opening.

You, not ollo, are responsible for verifying that online entertainment is legal where you reside and that your participation complies with local regulations. We provide the platform; you make the choice to use it. If your jurisdiction's law changes or prohibits online wagering, you must cease using ollo immediately. We reserve the right to restrict or terminate your account if we detect that you are accessing ollo from a prohibited jurisdiction, and we will not refund funds in your account if termination occurs due to jurisdiction breach.

Payment methods and regional availability

Our ollo platform integrates payment methods widely used in Indonesia and Southeast Asia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). However, not all payment methods are available in every jurisdiction. When you open an ollo account, your payment options are filtered based on your registered address and KYC verification. If a payment method is unavailable in your region, this may indicate that ollo does not operate in your jurisdiction, and we recommend contacting our support team to verify eligibility.

Legal Framework and Our ollo Compliance Commitments

Regulatory compliance and operational standards

We at ollo comply with applicable regulations in supported jurisdictions. Our live-dealer casino games operate under certified dealer protocols and use physical equipment (wheels, cards, dealing shoes) to ensure fair outcomes. Our slot games use certified random-number generators audited by independent third parties. Our sportsbook markets cover real events (Liga 1, Piala AFF, Champions League, Premier League, etc.) with odds calculated using industry-standard methodologies and updated dynamically based on match outcomes.

We maintain transaction records, KYC documentation, and account activity logs for regulatory reporting and compliance purposes. We do not manipulate odds, restrict winners based on nationality, or engage in market-setting practices that would violate applicable gambling regulations. Our platform is designed to operate transparently: account holders can review their transaction history, betting activity, and account balance at any time, and they can request withdrawal of funds subject to standard verification windows.

Data and privacy commitments

Our ollo privacy and data protection practices are documented in our full privacy policy. In summary: we collect personal data (email, name, address, ID) only for KYC verification and account management. We do not sell your data to third parties. We encrypt sensitive information and restrict access to authorised staff. We comply with data retention regulations in supported jurisdictions, retaining transaction records for the periods required by law and deleting personal data when no longer needed for regulatory or operational purposes.

Our servers may be located outside your jurisdiction, but we maintain the same data protection standards regardless of server location. If we receive a valid legal request (subpoena, warrant, regulatory order) from government or law enforcement in a jurisdiction where we operate, we may disclose your data to comply with applicable law. We will attempt to notify you of such requests unless we are legally prohibited from doing so.

Dispute resolution and legal recourse

If you have a dispute with ollo, our first step is to investigate and attempt resolution through our multilingual support team. We respond to complaints within three to five business days. If you remain unsatisfied, escalation procedures depend on your jurisdiction; some regions permit regulatory complaints to gambling authorities, while others require arbitration or court proceedings. ollo respects applicable dispute resolution frameworks and will cooperate with regulators or arbitrators in supported jurisdictions.

We are not liable for losses arising from your use of ollo, technical outages beyond our control, or indirect damages. Your use of ollo is at your own risk. These commitments apply equally to all account holders regardless of access method (Android app, iOS browser, desktop) or location within our service area.

• 1
  Jurisdiction verificationYour responsibility

  Confirm that online entertainment is legal in your jurisdiction before creating an ollo account.

• 2
  KYC verification and account eligibilityRequired

  Provide government-issued ID and proof of address. ollo verifies these to ensure account eligibility and jurisdiction compliance.

• 3
  Compliance and fair operationOur commitment

  ollo operates under applicable regulations; live dealers and slot algorithms are certified; odds are transparent and dynamic.

• 4
  Dispute resolution and data protectionProcess

  Contact our support team for complaints. Data is encrypted and protected per our privacy policy. Regulatory escalation follows applicable law.

Contact and legal inquiries

If you have legal questions about ollo's operation, jurisdiction status, or compliance framework, contact our multilingual legal and support team through the in-app help menu, email, or phone during business hours. We maintain contact channels in English and regional languages. Our team can confirm whether ollo operates in your jurisdiction and clarify any terms or policies.

For regulatory complaints or inquiries from government authorities, contact our compliance officer through official channels. We respond to valid legal requests and regulatory inquiries within timeframes required by applicable law. These commitments are effective as of the date listed on this page. We reserve the right to update this notice to reflect changes in applicable regulations or ollo operational practices. Continued use of ollo after updates constitutes your acceptance of revised terms. We encourage you to review this notice periodically and contact us if you have concerns about service legality or compliance in your region.