olloFrequently Asked Questions
Account holders on ollo ask questions across several common areas: how to register and verify identity, which payment methods we accept and how deposits and withdrawals work, what games and betting markets are available, how account security and data privacy function, and when support is available. This FAQ page addresses these topics directly, drawing on the questions we hear most often from users in Jakarta, Surabaya, Bandung, Medan, and other regions within our service area.
We at ollo aim to answer your questions clearly here so you can move forward with confidence. This page covers the essentials: account setup, KYC verification, DANA / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment / e-wallet payment options, game types, security practices, and support availability. If your question is not answered here, contact our multilingual help team through the in-app support menu, email, or phone during business hours; we typically respond within one to two business days.
For information about legal jurisdiction, compliance, and our commitment to fair operation, please read our full legal notice and terms and conditionsThose pages detail service availability, account eligibility by jurisdiction, dispute resolution, and our data-protection practices. This FAQ focuses on how to use ollo day-to-day.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and marketsfootball betting on Liga 1 and Piala AFF, live-dealer tables, slots, and esports
- Security and account careaccount protection, privacy, and jurisdiction restrictions
If you forget your ollo password, tap "Forgot password" on the login screen. Enter the email address or username associated with your account. We send a password-reset link to your registered email. Click the link (valid for one hour) to set a new password. You may also be asked to verify your phone number by entering a code we send via SMS to confirm your identity. If you do not receive the reset link within a few minutes, check your spam folder or contact our support team. For security, we never send your password in plain text; you must create a new one. If you cannot access the email address on file, contact our multilingual support team through the in-app help menu with your username, registered phone number, and a photo of your KYC document (ID and address proof); they can help you regain access within one to two business days.
If you forget your ollo password, tap "Forgot password" on the login screen. Enter the email address or username associated with your account. We send a password-reset link to your registered email. Click the link (valid for one hour) to set a new password. You may also be asked to verify your phone number by entering a code we send via SMS to confirm your identity. If you do not receive the reset link within a few minutes, check your spam folder or contact our support team. For security, we never send your password in plain text; you must create a new one. If you cannot access the email address on file, contact our multilingual support team through the in-app help menu with your username, registered phone number, and a photo of your KYC document (ID and address proof); they can help you regain access within one to two business days.
Log in to your ollo account and navigate to "Settings" or "Account preferences" (accessible from the menu on Android app, iOS browser, or desktop). From there, you can update your email, phone number, and address. You can also manage notification preferences: toggle push notifications on or off, choose which events you want alerts for (e.g., Liga 1 match starts, live-dealer table availability), and set quiet hours. If you wish to pause your account temporarily—for example, during Imlek or another holiday when you prefer not to engage—contact our support team. We can temporarily restrict your account without closing it; your balance and account history remain intact and you can reactivate when you are ready. For permanent account closure or account restrictions due to personal circumstances, our support team can process these requests; response time is typically one to two business days. These settings are available on all devices (Android app, iOS browser, web) and sync across your account.
Payments and transactions
Yes. We at ollo accept deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. When you select a bank transfer method during deposit, we generate a unique virtual account number for you. Transfer your funds to that virtual account from your bank app or ATM; the funds appear in your ollo account within minutes. For withdrawal, select your bank from the dropdown in your account, enter the amount, and confirm. We process the transfer within one business day, though most transfers complete within hours. Bank fees (if any) depend on your bank; ollo does not charge transaction fees on transfers. You can also deposit and withdraw using e-wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Choose whichever method is most convenient for you. All payment methods are available on ollo's Android app, iOS browser, and web version.
We at ollo do not charge fees on deposits or withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, the full amount reaches your ollo account without deduction. When you withdraw, the full requested amount is processed to your chosen payment method. Some e-wallet providers or banks may charge their own fees (for example, a bank might apply a small fee to withdrawals on weekends), but these are not ollo fees; they come from your payment provider. Your ollo statement clearly shows the gross amount and any third-party deductions separately, so you always know exactly what you are receiving. Withdrawal requests are processed within standard business timeframes; most are completed within hours during business days. If a withdrawal appears delayed or you see a charge you do not understand, contact our support team with your transaction ID; we respond within one to two business days.
ollo periodically runs new-account offers; the details vary by region and timing. Rather than promise a specific amount or percentage, we encourage you to check your account dashboard once you are approved and deposited for current promotions. Any active welcome offer is displayed in your account and clearly lists the terms and conditions, including any wagering requirements or game restrictions. We recommend reading the terms carefully so you understand what you are eligible for. Offers are subject to your account being fully verified (KYC approved) and are available only in jurisdictions where ollo operates. If you have a question about whether you qualify for a specific promotion, contact our support team; they can explain eligibility and terms within one to two business days. Remember, ollo games are available whether or not you claim a welcome offer; your account remains active and you can deposit and play from your first day of approval.
Games and markets
Live-dealer tables on ollo feature real dealers and physical equipment broadcast via multi-camera studio streams. When you join a blackjack, roulette, baccarat, or Dragon Tiger table, you see the dealer in real time, the cards or wheel, and play alongside other live players. Interaction is via the live-chat sidebar or in-table buttons; dealers acknowledge your actions and the game proceeds in real time. Slots, by contrast, are digital games you play individually. You spin the reels on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways; each spin is independent and uses a certified random-number generator (RNG). Slots offer faster gameplay, lower minimum bets, and the possibility of frequent small wins or rare jackpots. Live-dealer tables suit players who enjoy social interaction, watching a live dealer work, and pacing that mirrors in-person play. Slots suit players who prefer quick rounds, solo play, and a wider range of bet sizes. Both are available on ollo's Android app, iOS browser, and web version, and you can switch between them in seconds.
Security and support
Our ollo multilingual support team is available during extended business hours. You can reach us via in-app live chat (tap the help or support icon in your account menu), email (details available in the app), or phone (number provided in-app). Response times during business hours are typically within one hour for chat and one to two business days for email. Outside standard hours, you can still submit a message; we will respond when we return. Common issues—password resets, payment method updates, game questions, account verification status—are often resolved within hours. For more complex requests or if you are contacting us during off-hours, we recommend starting with email or in-app message so there is a clear record of your request. All our support staff speak English and regional languages. If you have an urgent issue, in-app chat is usually faster than email. We are committed to helping you get back to using ollo as quickly as possible.
If your question is not answered above, our multilingual support team is ready to help. Use the in-app support menu, email, or phone to reach us during business hours. We respond within one to two business days to most inquiries. For information about legal compliance, jurisdiction restrictions, and fair-game policies, please see our legal notice and terms and conditions